The attitude of the service staff in front of him was completely out of Lin Qinghan’s expectation. Even Zhang Xuan didn’t think that Lin’s employees would treat customers like this.
The young man just now looked like a salesperson. If the two booked tickets online, the salesperson would not get any commission, but even if there is no commission, no matter which service industry, it shouldn’t be so right. It’s right for customers to shake their faces, which obviously violates Lin Qinghan’s original intention of customer experience.
Zhang Xuan and Lin Qinghan asked several salesmen again, and with a few people’s indifferent attitude, they reluctantly found the place for online ticket purchase registration information.
“My wife, looking at this situation, it should not be that one or two people have problems, but that the management has problems.” Zhang Xuan looked at several salesmen with a lazy appearance.
Lin Qinghan frowned all the way, trying her best to calm her mood and control herself not to burst out directly. What she has to do today is to use this travel company to pull out all the inactive executives.
Of those complaint letters that Lin Qinghan saw, 30% were all complaints about this travel company. Some of these things, Lin Qinghan saw, they couldn’t believe it!
The two did a simple registration at the online ticketing service desk. Originally, Lin Qinghan thought that they would have some trouble using their own ID cards, but in the end, nothing was affected and the registration was completed smoothly.
The staff in charge of the registration gave each of them a hand card with the numbers thirty-two and thirty-three respectively, and asked them to wear them on their wrists and go to the waiting hall on the side to wait for the bus.
For this kind of tour around the province, the tourism company will arrange a bus to take everyone to the surrounding scenic facilities.
When Zhang Xuan and Lin Qinghan came to the waiting hall, the scene in front of them almost made Lin Qinghan suppress the anger in his heart.
The construction area of the entire waiting hall is about 300 square meters. When the decoration was planned, Lin Qinghan personally selected the drawings. In order to let customers have the best enjoyment, the level of this waiting hall is based on the first-class airplane waiting. The machine hall is decorated, there will be some free drinks, tea, and some self-service cakes.
But now Lin Qinghan, I don’t see any buffet cakes and drinks. The place where the cakes should be placed is now covered with ashes. Obviously, there have been no things placed here for a long time, including places for people to rest. Some cushions were covered with oil stains, and they were not cleaned up.
It was supposed to be a place for people to have a good rest, but now it has become a mess, and it even feels a little difficult to sit down.
Zhang Xuan saw a service staff coming over, waved his hand, and said loudly: “Hello, please help us to change the seat cushion, it’s all oil.”
“There are no cushions, you can stand for a meeting, the car is coming soon.” The service staff said with an impatient look.
Lin Qinghan took a deep breath, trying to calm down her tone as much as possible: “Can you pour us a glass of water then?”
“Okay, wait a minute.” The staff member responded and soon brought two glasses of water over and put them on the table in front of Zhang Xuan and Lin Qinghan. “Two glasses of water are ten yuan.”
“Is there a charge?” Lin Qinghan’s eyes widened. It’s not that she is short of the money, but the drinks here shouldn’t be charged.
“Nonsense, where are you going to drink without money?” The staff looked at Lin Qinghan with contempt, then took out a personal QR code from his pocket and placed it in front of him, “Scan the code and pay.”
“You!” Lin Qinghan yelled, and was about to say something, but Zhang Xuan stopped him.
“Okay, my wife, nothing wrong.” Zhang Xuan patted Lin Qinghan on the back, took out his mobile phone, and paid the money.
After Zhang Xuan paid, the staff member left leisurely.
Lin Qinghan took a deep breath and said: “I will carefully analyze the company’s monthly financial statements. I remember every expenditure very clearly. This travel company, the monthly subsidy for cakes and drinks, is about Between 40,000 and 60,000, the pastry chef’s salary report is 6,000 yuan per person, and a total of ten people work shifts. This is really not knowing! The fictitious finances of 100,000 yuan per month are really not small. ”
“My wife, every company that has been in business for a long time will have such problems, so it’s good to deal with them in time.” Zhang Xuan tried his best to comfort.
“I know.” Lin Qinghan nodded, “Now it’s like this, and it has something to do with me. Recently, I’ve been too lax, and I have never come out to see it by myself.”
Lin Qinghan and Zhang Xuan stood in the waiting room, and time passed by.
According to the planned itinerary, the shuttle bus should arrive at 1:30 noon, but Zhang Xuan and Lin Qinghan waited until 2:30 before they saw a shuttle bus coming. The bus body was printed with Saijiang Tourism Company. The words.
The shuttle door opened, and a woman in her thirties who looked like a tour guide stood at the door, rushing to the two people in the waiting room and urged: “Hurry up! Get on the bus.”
Zhang Xuan and Lin Qinghan saw that this bus was already full of people at this time.
“Get in the car, stop the ink!”
After Lin Qinghan was stunned, the tour guide urged again.
When Lin Qinghan and Zhang Xuan got on the bus, only two seats were still vacant.
As soon as the two of them sat down, they didn’t even have time to fasten their seat belts, and the vehicle hurriedly started.
When the car drove, the tour guide wore a headset and began to introduce the two-day tour route and precautions like the person in the car. It was very orthodox.
“Strange, I just went to the company’s back-end database and saw Saijiang’s order today. It’s only the two of us, how can there be people in a car?” Lin Qinghan looked around the car, her eyes were puzzled.
“They should belong to another travel company.” Zhang Xuan pointed to the wrist of a person in front of the left. On the other’s wrist, he also brought a number plate with the words “Xiyi Travel” written on it. The font is small and difficult. He noticed that Zhang Xuan whispered, “Wife, is Xiyi Tourism under our banner?”
Lin Qinghan shook his head, “No.”
The bus currently taken by Zhang Xuan and Lin Qinghan belongs to Saijiang Tourism, which is the private property of the Lin family. However, the passengers on the bus belong to other travel companies except Zhang Xuan and Lin Qinghan. Obviously, it is Someone is playing tricks in the middle.
Lin Qinghan took out his mobile phone and took a few photos, then closed his eyes and started sleeping.
The car was swaying, and the warm air in the car could easily stimulate people’s drowsiness. Zhang Xuan, who was asleep all night, gradually closed his eyes and fell asleep.
Just as Zhang Xuan was in a daze, a sharp voice sounded from Zhang Xuan’s ear.
“Get up! I make you get up and hear nothing!”
“stand up!”
“Who made you sleep!”
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