“They have updated their homepage to pay for all users’ expired coupons. I have received a refund reminder.”
“…”
In the era of online banking, consumers who want to buy coupons on group buying websites need to log in to the PC webpage, link the USB shield as a safe payment tool, and receive the security code for payment. The whole process is particularly troublesome.
In order to ensure the order quantity of the website and make it convenient for consumers to use, group buying websites will basically release a large number of discount coupons at one time.
Therefore, it is not uncommon to stock up on dozens or twenty discount coupons at one time.
But this also resulted in a lot of discount coupons being expired and wasted because they were too late to be used or forgotten.
Don’t think this is a small amount. In fact, the total amount of wasted coupons in the entire market is very huge.
However, since the beginning of the group buying business, there has always been an unwritten rule, that is, no expired coupons will be refunded. This industry standard has been implemented for two years.
Therefore, even if it is not used in time, it can only be borne by the consumer.
However, when mobile payment became popular, it became more convenient to buy coupons on mobile phones, so the website changed the use cycle of discount coupons, and it was rare for the coupons to expire.
But this time, the group will directly return all the unused coupons of their users from 2009 to now, without even applying…
Eight or nine o’clock in the evening is the most active period of the Internet, and the traffic of group booking is almost overwhelming.
Chen Jiaxin and Yang Xueyu had already returned to the apartment. After hearing the news, they immediately returned to the company and met Zhang Li.
“Have you all withdrawn?”
“I don’t know, but the refund amount has exceeded 10 million.”
Zhang Li pointed at the continuously scrolling numbers on the computer. Because he had run all the way here, he was still out of breath.
Before Chen Jiaxin could speak, she immediately received a call.
The person who called was the manager of the Internet Public Opinion Department. He said that Tonight Toutiao had teamed up with several media outlets to report on the group refund operation. At present, the first unified article has been published.
The call from the Public Opinion Department had just been hung up, and Yang Xueyu also received a call from Dianping’s customer service center.
The problem reported by the center manager is that some consumers asked us whether expired coupons for Dianping can be refunded and when.
“What is he going to do?”
Chen Jiaxin hung up the phone, her face full of disbelief: “Can this solve everyone’s suspicions about the capital chain of the group?”
“No, it can’t be solved, but it can distract the eye.”
Yang Xueyu suddenly remembered what Jiang Qin said yesterday.