Due to the crazy marketing of Nuomi and Lashou these days, the number of users of Suixin Tuan is disappearing crazily, and the number of orders in the backend has dropped to a freezing point, once falling back to the state before financing.
At the same time, Suixin Tuan’s newly established customer service center receives countless calls every day.
Those who called were not to inquire about packages or order services, but to refund the shopping coupons they had previously accumulated.
Because after the market in Shanghai stabilized, Suixin Tuan’s discounts were not so strong, and the initial 40% off gradually returned to 30% off.
After all, in a market without competitors, burning money to benefit consumers would be a fool’s errand.
Therefore, the coupons currently in the hands of Suixin Tuan users are basically 30% off or 20% off.
However, compared with the half-price coupons from Nuomi.com and the 62% off discount from LaShou.com, Suixin Tuan’s coupons immediately made people feel disgusted, so there were more and more requests for refunds.
In addition, they previously sold a batch of May Day gold coupons for three days, mainly to use the May Day market to show the strong user volume and consumption power of Suixin Tuan. However, many people bought them without checking the time, causing them to expire.
The principle of Suixin Tuan is that we are not responsible for expired discount coupons, but due to the refund crisis in the past few days, many customers with expired coupons are also clamoring for refunds.
Ye Ziqing and Cui Yiting are now thinking of countermeasures and appeasing customers every day. Except for going to the toilet, they have rarely left the conference room.
Liu Yin originally came to play with her best friend, but now she is better and has become a waiter buying food for the two of them.
At eight o’clock in the evening, Liu Yin came to the conference room with two meals. When she saw Ye Ziqing’s white lips, she couldn’t help but sigh.
“How’s the situation?”
“The number of users continues to decrease, and the customer service center has a lot of refund orders every day.”
Liu Yin put the lunch box on the table and stared at the computer: “They can give discounts, can’t you? Didn’t you just raise 10 million US dollars?”
Ye Ziqing pressed his temples and raised his head to glance at his best friend: “The Shencheng market has a weak foundation and requires more funds. It is difficult for us to compete head-on with them. If we engage in a war of attrition, we will be burned to death if we are not careful.”
“But if I don’t fight, I won’t…”
“So, Yi Ting and I are thinking of a better way.”
Ye Ziqing forced a smile, then opened the lunch box. When he saw the tomatoes and eggs inside, he immediately praised them.
But Liu Yin could see that there was a heavy shadow in her best friend’s eyes.
After dinner, Ye Ziqing suggested to go out for some fresh air. Cui Yiting was also overwhelmed, so she nodded in agreement. The three of them went downstairs and found a lounge chair in the park.
The summer night breeze is gentle and not irritating, and it is very comfortable to blow against your face.
On a park path with lush vegetation, a group of night runners wearing headphones passed under dim street lights and gradually entered darkness.
There were cicadas chirping next door and frogs croaking opposite. If she was in a good mood, Ye Ziqing thought it would be okay to sit here for an hour.